GLEN CORPORATION MULTI-YEAR ACCESSIBILITY PLAN

 

June 30, 2021 - June 30, 2026

 

 

 

INTRODUCTION

 

Glen Corporation strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

 

Our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Glen Corporation is taking to meet those requirements and to improve opportunities for people with disabilities.

 

Our plan shows how Glen Corporation will play its role in making Ontario an accessible province for all Ontarians.

 

SECTION ONE: PAST ACHIEVEMENTS TO REMOVE AND PREVENT BARRIERS

 

This plan includes a summary of the accessibility initiatives Glen Corporation has completed.

 

Customer Service

 

  • Ensuring our employees are trained on the requirements for the accessible customer service standard.

  • Tracking and recording employee accessibility training.

  • Ensuring employees provide exceptional customer service to all customers.

  • Making employees aware of assistive devices that may be used by customers with disabilities on Glen Corporation premises.

  • Welcoming support persons or service animals in Glen Corporation areas that are open to the public.

  • Ensuring customers are aware of any service disruptions that may impact those with a disability.

  • Welcoming feedback on the manner in which we conduct our accessible customer service, so that Glen Corporation can continuously improve.

 

Information and Communications

 

  • Providing communication support upon request.

  • Providing documents in accessible format, to the best of our abilities, upon request.

  • Communicating with customers to determine what method of communication works the best for them and their individual needs.

 

Employment

 

  • Ensuring applicants and candidates are aware that we provide accommodation throughout the recruitment process, if requested.

 

Other

 

  • Elevators have been made available as may be required in our public areas

  • Hallways that are free of clutter, wide doors, accessible washrooms and low light switches at our head office.

 

SECTION TWO: STRATEGIES AND ACTIONS

 

Customer Service

 

Glen Corporation is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

 

Planned Action

Timeframe

Provide ongoing customer service training to employees.

 Within 1 month after hiring

Make sure information is updated and available on company website.

 When required, via our website provider


 

Information and Communications

 

Glen Corporation is committed to making our information and communications accessible to people with disabilities.

 

Planned Action

Timeframe

Make Glen Corporation’s internet website and web content conform with WCAG 2.0 Level AA.

By June 30 2021, and on an ongoing basis.

Ensure accessible formats are available in a timely manner.

Ongoing

Ensure accessible formats are suitable for customers with disabilities.

Ongoing

 

 

Employment

 

Glen Corporation is committed to fair and accessible employment practices.

 

Planned Action

Timeframe

Continue to notify applicants during the recruitment process that accommodations are available.

Ongoing

Ensure that any successful applicants with disabilities are aware of our policies regarding accommodation for employees.

Ongoing

Review current return to work process and update if needed.

Ongoing

Review current emergency procedures/accommodations and update if needed.

Ongoing based on employee needs

 

 

Training

 

Glen Corporation is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

 

Planned Action

Timeframe

Continue to train new employees on: Customer Service Standard and the Ontario Human Rights Code—the AODA, as part of Glen Corporation’s onboarding process.

Ongoing

Train all managers on the Employment Standard and the code.

Ongoing

Train all employees on any new changes regarding AODA.

Ongoing

Continue to document and track training.

Ongoing

Identify any possible training gaps, and address if needed.

Ongoing

Ensure accessibility training needs are properly addressed in our orientation process.

Ongoing

 

 

DESIGN OF PUBLIC SPACES

 

Glen Corporation will meet accessibility laws when building or making major changes to public spaces. We will continue to put procedures in place to prevent service disruptions to the accessible parts of our public spaces, and notify any parties if there is a service disruption to the accessible parts of our public spaces.

 

FOR MORE INFORMATION

 

For more information on this accessibility plan, please contact Sue Gallant, Manager of Human Resources and Administration by:

 

Phone: (416) 449-3300 Ext. 269

Email: sgallant@glencorp.com

Our Website: http://www.glencorp.com

Mail:

Attn: Sue Gallant

100 Scarsdale Road

Toronto, ON M3B 2R8